At Hollywood Nutritions, we are committed to ensuring your complete satisfaction with our organic products and supplements. This Return & Refund Policy outlines the terms and procedures for returning products and obtaining refunds to ensure a hassle-free experience for our valued customers in Ghana.

Return Policy

Eligibility for Returns

• Timeframe: Returns must be initiated within 14 days of the delivery date.
• Condition: Products must be unused, unopened, and in their original packaging. Items that have been opened, used, or tampered with are not eligible for return.
• Receipt: A valid proof of purchase (order confirmation or receipt) is required for all returns.

Return Process

1. Initiate Return: Contact our customer service team at returns@hollywoodnutritions.com or call +233549361361 to initiate the return process. Provide your order number and reason for the return.
2. Approval: Once your return request is approved, you will receive instructions on how to return the product.
3. Shipping: Return the product to the address provided. Customers are responsible for return shipping costs unless the item was damaged or incorrect upon receipt.
4. Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets the return eligibility criteria.
5. Confirmation: If the return is approved, we will process your refund or exchange within 5-7 business days.

Refund Policy

Refund Eligibility

• Refunds are issued for items that are returned in accordance with our return policy.
• Refunds are also issued for items that arrive damaged, defective, or incorrect due to our error.

Refund Process

1. Approval: Once your return is received and inspected, we will send you an email confirmation or call regarding the status of your refund.
2. Processing Time: Approved refunds will be processed within 5-7 business days of receiving the returned item.
3. Payment Method: Refunds will be issued to the original payment method used during the purchase. Depending on your payment provider, it may take additional time for the refund to reflect in your account.

Partial Refunds

Partial refunds may be granted in the following cases:

• Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
• Returns initiated after the 14-day return period.

Non-Refundable Shipping Costs

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., you received an incorrect or defective item).

Exchanges

• Eligibility: Exchanges are only allowed for defective or damaged items. If you need to exchange an item, contact our customer service team to arrange the exchange.
• Process: Follow the return process to send back the defective or damaged item. Once we receive and inspect the item, we will send out the replacement product at no additional cost.

Customer Service

• Contact Us: If you have any questions or concerns about your return or refund, please contact our customer service team at returns@hollywoodnutritions.com or call us at +233549361361

Conclusion

Thank you for choosing Hollywood Nutritions. We value your trust and strive to provide the best quality organic products and supplements. Our return and refund policy is designed to ensure your complete satisfaction with every purchase.